Terms & Conditions
Terms Governing The Use Of Our Services
Each Star Printing outlet is owned and operated by Star Printing Ltd or individually owned and operated under licence from Star Printing Ltd, a company registered in
England and Wales (registered number 6630056) whose registered office is at Whitefield Mill, Maurice Street, Nelson, Bb9 7HY.
2. Price Variation
Price estimates are based on the current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such
amendment is required in order to meet any rise or fall in such costs.
3. Tax
Star Printing reserve the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.
4. Preliminary Work
All work carried out, whether experimentally or otherwise, at customer's request shall be chargeable.
5. Copy
Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, Star Printing shall be entitled to
make additional charges on a time and materials basis to cover such additional work.
6. Proofs
Proofs of all work will be submitted for customer's approval electronically and Star Printing shall incur no liability for any errors not corrected by the customer in proofs so
submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer.
7. Copyright
* Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or
created by Star Printing The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright
text and/or any other reproducible materials ("Materials") prior to instructing Star Printing to reproduce the same. The customer shall indemnify and hold Star Printing
and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and
damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Star
Printing infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
8. Company Imprint
Unless otherwise specifically requested in writing any work we carry out will bear the Star Printing imprint which will be positioned at our discretion.
9. Delivery & Payment
Turnaround is measured in Working Days, defined as days on which the clearing banks in the City of London are open for normal business. For orders made on a Guaranteed Turnaround service (being orders guaranteed to be
ready within a certain period (the "Guaranteed Period")), delivery (as more particularly described in paragraph 9(b) below) will be made no later than 10pm on the last Working Day of the Guaranteed Period. Should Star Printing
fail to deliver within the Guaranteed Period (see also paragraph 10 Variations in quantity), a service "credit" will be awarded up to the value of the order in question (redeemable against future orders within 6 months of issue of
the Credit in question) (the "Credit"). The customer will still be obliged to pay in full for the order in respect of which delivery was late, including any of the sums charged specifically for the provision of the Guaranteed Turnaround
Service ("the Premium Charges"). Where the late delivery is as the result of the action or inaction of a third party, such as a carrier, Star printingr, at their absolute discretion, may elect to extend the Turnaround by one Working
Day and the customer shall not be awarded a Credit during this time.
10. Variations In Quantity
Every endeavour will be made to deliver the correct quantity ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that Star
Printing shall have no liability in respect of such variations. For other variations Star Printing’s entire liability will be to award a Credit. The table below sets out the circumstances under which a Credit will be awarded:
Quantities No Credit awarded Pro Rata Credit awarded 1.5x Pro Rata Credit awarded
up to 1,000 Shortage up to 10% 11% to 20% 21% to 25%*
up to 5,000 Shortage up to 7% 8% to 15% 16% to 23%*
up to 20,000 Shortage up to 5% 6% to 12% 13% to 21%*
above 20,000 Shortage up to 4% 5% to 10% 11% to 20%*
* The Customer's sole remedy in respect of shortages above these quantities ("Additional Shortages") will be a re-print of the entire shortage quantity of the relevant work, to be undertaken by Star Printing within a reasonable
period of time. The Customer shall not be entitled to a Credit in respect of an Additional Shortage.
11. Claims
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Star Printing and the carrier within three clear days of delivery (or, in the case of non-delivery within 28 days of despatch of
the goods) and any claim in respect thereof must be made in writing to Star Printing and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of despatch).
12. Customer's Property
* The customer's property and all property supplied to Star Printing by or on behalf of the customer shall while it is in the possession with Star Printing or in transit to or from the customer be deemed to be at customer's risk
unless otherwise agreed and the customer should insure such property accordingly.
* Where a customer fails to collect work within 20 working days from notification to the customer of completion of the work, Star Printing shall be entitled, at its discretion, to either store the work until actual delivery or
collection is made and charge the customer for the costs (including insurance) of storage or to destroy such work (provided that the customer shall nevertheless remain liable for payment in respect of the relevant order).
13. Credit Terms and Payment
For invoices not settled within the agreed credit terms or for payments returned unpaid (such as cheques, credit cards or similar), Star Printing reserves the right to charge interest on the overdue debt at 2% above the base
rate at the time and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment.
14. Insolvency
If the customer ceases to pay its debts in the ordinary course of business or cannot pay its debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or
being a person commits an act of bankruptcy or has a bankruptcy petition issued against it, Star Printing without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for
the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to Star Printing, and (ii) in respect of all
unpaid debts due from the customer have a general lien on all goods and property in Star Printing’s possession (whether worked on or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or
property in such manner and at such price as Star Printing thinks fit and to apply the proceeds towards such debts.
15. Illegal Matter
* Star Printing reseller shall not be required to print any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.
16. Periodical Publications
Save in respect of a material breach and/or in the event that a claim arises under any indemnity set out above a contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice
in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after
completion of work on any one issue. Without prejudice to the foregoing, Star Printing may terminate any such contract forthwith should any sum due thereunder remain unpaid for a period of 7 or more days from its due date.
17. Full Colour Printing
All reasonable efforts shall be made to obtain the best possible colour reproduction on customer's work but variation is inherent in the print process and it is understood and accepted as reasonable that, Star Printing reseller
shall not be required to guarantee an exact match in colour or texture between the customer's photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by Star Printing or other party)
or any other materials supplied by the customer and the printed article the subject of the customer's order.
18. Data Protection
By placing an order with Star Printing the customer consents to its details being passed on to PDC for accounting and marketing purposes.
These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website.
19. Law
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in
connection with any contract between Star printing and the customer into which these terms are incorporated.